Covid 19 Updates at Buckhorn Inn

For those who plan to travel to Buckhorn Inn in the next few months, I wanted to remind you of the precautions we are taking ensure your health as well as that of our staff.

All hard and soft furnishings in your room are thoroughly cleaned and sanitized before your arrival. We have removed bedspreads, decorative quilts, and decorative throw pillows to speed our sanitation procedures. You may use contactless check-in. Upon your arrival, we will not enter your room again until after you check out. We have eliminated our hard copy guest directories in favor of an electronic version which you may download to your phone. We will send the link to it in your confirmation letter. In it you will find much information—including the location of the supply of extra towels and toiletries stored for you in your room!

All staff members undergo a temperature and health check daily and must stay home if they, or a family member, are ill. Our housekeeping members are masked and gloved when they are preparing your room for you. All kitchen and serving staff are masked and gloved as well. We reservation times for breakfast, so that we can manage social distancing in our dining room in the morning. We utilize the library for additional dining space. We clean and sanitize dining tables, chairs, and condiment holders between guests. We keep as much air flowing in the dining room as possible. We have limited the number of dinner reservations we will accept so that we can maintain social distancing in the evenings as well. Our afternoon treats are individually wrapped in plastic. Our team sanitizes all high-touch surfaces in the Inn’s public areas several times each day. We have large, well-marked dispensers for hand sanitizers in several places in the public areas.

If we have an active credit card for you on file, we will email you the final bill the day before you check out. Then you will not need to come into the office as you can simply leave your key in your room. If you do enter the office or gift shop, you will see that we have installed a large plexiglass window as a barrier between our guests and the office staff.

Thank you for placing your trust in us.  We look forward to seeing you soon.  And we look forward to a future where we can greet you with a hug and you can see our welcoming smiles!

Covid-19 Safety Precautions at Buckhorn Inn

You may have missed our glorious Spring at Buckhorn but you don’t have to miss Summer. Innkeeper Lee Mellor

So many of our guests tell us that Buckhorn is their “happy place,” a place where they feel safe. We intend to do all that we can to insure that never changes.

We have always taken cleanliness seriously at Buckhorn Inn, but we established additional measures to protect our guests and our employees as soon as the threat of Covid-19 became apparent. During the time we have been closed, we have institutionalized these changes following guidelines established by the CDC.   All accommodation and public areas have been meticulously cleaned and sanitized.

• Re-opening  We re-opened on Friday, May 1.  Although lodging establishments like Buckhorn are considered essential services and were not required to cease operations, we did so because we thought it was the socially responsible thing to do.  We have been so touched by the many phone calls asking us when we will re-open and expressing concern about the inn and about John and me and our staff.  We are lucky to have such kind and loyal guests.  None of us or our families have been affected directly by the virus in terms of our health.  Our county has not been so nearly affected as have others for which we are so grateful.
• Social Distancing  Social distancing will probably be with us for some time.   We are learning to refrain from our usual hugs and handshakes and we have even had to give up elbow bumping.  There are differing opinions about the effectiveness of masks, but if you want to wear one please feel comfortable doing so.  We think we can recognize most of our guests even if they are in disguise!   
• Buckhorn is a big place with 30 acres of beautiful property for you to explore.  We have gardens, a nature trail, labyrinth, and a pond for you to enjoy.  We have set up a badminton net for two.  At this time, we are only making available accommodation that offers private entrances, decks, views of the grounds and the mountains, and  a self-contained heating/air conditioning system.
• Food Service  All personnel engaged in the preparation and service of food at Buckhorn are accustomed to employing professional levels of hygiene, including handwashing and health and safety standards as mandated by the State of Tennessee.  Our food service operation and our accommodation are inspected regularly by the Sevier County Health Department. Our record is exemplary.  However, management will monitor these procedures even more closely in the days to come.
• Dining We have a large dining room which can be combined with our library, so that social distancing can be maintained at mealtimes.  Staff serving in the dining room wear masks and gloves. Breakfast is included in all accommodation rates and can be taken in the dining room between 8:00 and 9:30 am or delivered to your accommodation at no extra charge.  Hearty picnic lunches are available every day at $10 per person.  On June 18, we returned to our nightly dinner service, although seating is now limited to 24 guests to accommodate social distancing.  Guests can also pick-up their dinner “to-go.” 
• Housekeeping Services  Through the foreseeable future we will modify our daily housekeeping service.  Instead of our customary full service, we will provide clean towels daily, remove trash and replenish amenities like coffee, shampoo, soap, toilet paper, etc.   On departure, we will clean and sanitize each accommodation.  Soft furnishings, for instance bedspreads, comforters, blankets, mattress pads, linens, will be washed and sanitized as each guest departs.  In this way, each arriving guest will be assured of perfectly clean accommodation.
• General Cleaning  We use products with the components necessary to clean and sanitize to the standards recommended by the CDC.  Public areas will be cleaned and re-cleaned throughout the day, paying particular attention to areas such as doors, door handles, counter tops, stair railings.  
• Health of Our Staff   We will monitor the health of our staff closely.  Should any staff member show any signs of illness, he or she will be asked to remain at home and receive paid time off for that period.

We will adjust our protocols as the situation in regard to Covid-19 develops, following guidance from our local, state and federal authorities and relevant health organizations.

• Reservations and Cancellations  Debbie is in the office from 8:00 am until 3:00 pm and eagerly awaits your phone calls–even if it is only to chat–but she is also happy to take reservations (865 436 4668).  You can also reserve online and you can send an email to [email protected].   
• Questions?  We are here for you.  When you are ready to return to these mountains and to experience their healing power, Buckhorn will be ready for you.  Until then, stay safe.

Lee and John and the Buckhorn Team